Intelligent Customer Service Automation with Machine Learning & NLP

Optimise service experience with no matter for the clients’ language or your software

  • Automate business processes
  • Increase your operational efficiency
  • Decrease your employment and recruitment costs

Rafał Mońka - TU Europa

Rafał Mońka - TU Europa

„The unblocking accounts and resetting passwords process, which was previously performed entirely manually, is now done almost 100% automatically, without the manual help of consultants, who intervene only in emergency situations. Each request is recorded, which allows you to track its history and review the statistics of the whole process execution.”

Rafał Mońka – Director of the Information Technology Department of Europa Group

Automate business processes

Deliver better and faster Customer Service, streamline claim handling, increase Service or Help Desk efficiency or work smarter on your finances and account processes.

Read more…

Automate business processes

Deliver better and faster Customer Service, streamline claim handling, increase Service or Help Desk efficiency or work smarter on your finances and account processes.

Read more…

Run real Self-service for 24/7/365

Self-service is what the market expectations are all about. Using the automation to reach this goal means error and operation time reduction with true 24/7/365 service. And this all comes together with scalability and customers satisfaction.

Run real Self-service for 24/7/365

Self-service is what the market expectations are all about. Using the automation to reach this goal means error and operation time reduction with true 24/7/365 service. And this all comes together with scalability and customers satisfaction.

Gain more with Machine Learning and NLP

Make the precision of performance better each day thanks to the analysis of requests history or agents support. You can also recognize the language and even understand the sentiment and emotions of a sender.

Gain more with Machine Learning and NLP

Make the precision of performance better each day thanks to the analysis of requests history or agents support. You can also recognize the language and even understand the sentiment and emotions of a sender.

Use your software environment

Practically unlimited possibilities of data integration. Ready connectors to any SQL/NoSQL database types. Any kind of SOAP, REST services or JMS integration. Direct integration with your mailbox.

Use your software environment

Practically unlimited possibilities of data integration. Ready connectors to any SQL/NoSQL database types. Any kind of SOAP, REST services or JMS integration. Direct integration with your mailbox.

Developed with 
  

Developed with                            

Allow automation to speed up your work

  • Automate business processes
  • Increase your operational efficiency
  • Decrease your employment and recruitment costs